Not received prepaid packaging

[RD350B]

I wish to return my Sky equipment. I was informed prepaid packaging would be sent. I have not yet received it.

[Daniel0210]

@RD350B 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[RD350B]

My contract was cancelled in November by BT on my behalf and my Sky was disconnected on 30-12-2022. 

[Daniel0210]

@RD350B 

Have you had reminders to return any loaned equipment as not all hubs are loaned? If you have then paragraphs two and three above will apply. 

[RD350B]

Yes I have. Just send the bloody packaging . I have been threatened with a charge for it.

[PandJ2020]

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@RD350B wrote:

Yes I have. Just send the *bleep* packaging . I have been threatened with a charge for it.

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You're not talking to Sky here.

Either contact them or use your own packaging as already explained.

[RD350B]

Well this is a waste of my **bleep** time. 

[Daniel0210]

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@RD350B wrote:

Well this is a waste of my **bleep** time. 

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@RD350B 

Why? You've come on here for advice which has been provided. 

[Laing1]

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@RD350B wrote:

Well this is a waste of my **bleep** time. 

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@RD350B Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other. You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[RD350B]

I've got it sorted. Do not contact me again.

[AshLou]

Not received prepaid packaging as per the text message I received today stating I had 

[Daniel0210]

@AshLou 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.