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Discussion topic: Not received my viewing card

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This message was authored by serena1472 This message was authored by: serena1472

Not received my viewing card

I have not received my viewing card, how long will it take sky q

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This message was authored by Chodley This message was authored by: Chodley

Re: Not received my viewing card

Posted by a Superuser, not a Sky employee. Find out more

@serena1472 wrote:

I have not received my viewing card, how long will it take sky q


Usually get it before the box install. How long have you been waiting?

This message was authored by Laing1 This message was authored by: Laing1

Re: Not received my viewing card

Posted by a Superuser, not a Sky employee. Find out more

@serena1472 wrote:

I have not received my viewing card, how long will it take sky q


@serena1472 are you a new customer awaiting install if so it should arrive a couple of days before the engineer arrives but engineers can carry spares if it doesnt arrive in time

 

If you are a returning customer and Sky have sent you a self install box they wronly assume you have kept your previous card if that is the case if you let us know we can escalate this to Sky for you or you will need to try and contact them 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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