Not programmed on screen

[Helene1976]

Our sky box doesn't work anymore. We have tried to check the cables but nothing is happening. We try to select HDMI but aren't successful 

[MightyQuinn]

Hi @Helene1976   What do you mean by "not programmed" on screen? Is this an error message. If it is what colour is it etc.

[Helene1976]

Yes, it's written in white and there is a small design with coloured circles. We have a surround system and an LC tv but we used the sky control to switch the tv, the surround system with it. Can you please help?

[oldfella]

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@Helene1976 wrote:

Yes, it's written in white and there is a small design with coloured circles. We have a surround system and an LC tv but we used the sky control to switch the tv, the surround system with it. Can you please help?

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Hi @Helene1976 

Not programmed sounds like a TV message when your TV is switched to its terrestrial TV tuner.

Make sure that your TV is switched to the correct HDMI input for the Q box.  Use the TV remote if necessary.

[Helene1976]

Thank you for your reply. How do I do that?

[oldfella]

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@Helene1976 wrote:

Thank you for your reply. How do I do that?

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Hi @Helene1976 

You need to use your TV remote to cycle through the TV inputs, using the input select button on the remote.

The input select button is normally a square like a TV screen with an arrow entering from the left.

There is a similar button on the Q remote (on the bottom left) which you can use if your Q remote is correctly paired to your TV

[Helene1976]

IT WORKED !!!! THANK YOU SOOOOO MUCH !!!