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Discussion topic: Not getting help and ready to cancel

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This message was authored by: Paddy

Message posted on ‎28 Aug 2023 11:49 AM

Not getting help and ready to cancel

I cannot get a signal I called an engineer that was no help and he said I would receive a phone call from sky. The phone rang once and hung up. When I tried to ring back I had a 40 minute wait. If I don't get this sorted I want to cancel.
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Superuser
This message was authored by: GD1

Message posted on ‎28 Aug 2023 12:03 PM

Re: Not getting help and ready to cancel

Posted by a Superuser, not a Sky employee. Find out more

@Paddy  You're not talking to Sky via the forum, threats to cancel don't work here. We are customers like you.

 

If you want the forum to help you need to provide much more detail on what the issue is.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎28 Aug 2023 03:23 PM

Re: Not getting help and ready to cancel

Posted by a Superuser, not a Sky employee. Find out more

How did you call an engineer directly? Was this an independent installer?

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