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Discussion topic: Not able to record

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This message was authored by Ria5 This message was authored by: Ria5

Not able to record

Not able to record anything 

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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Not able to record

Can you expand a little? 
Any error messages? Is the box turning on? 

This message was authored by Laing1 This message was authored by: Laing1

Re: Not able to record

Posted by a Superuser, not a Sky employee. Find out more

@Ria5 wrote:

Not able to record anything 


@Ria5 Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

 

if that doesn't work try following the link below

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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