Noisy sky box

[CT78]

Sky Q box replaced a few months ago as it was so noisy, on top of unit, nothing either side or above to obstruct fans. It sounds like a dripping tap/clock ticking constantly and worse when recording or watching a recording. You can hear it above the programmes being watched and even from other rooms.  It was replaced and the problem persists. I have put up with it as I didn't want to complain again but it has got to the point I dont even enjoy watching anything due to the annoying noise. 

[Invisiblename]

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@CT78 wrote:

Sky Q box replaced a few months ago as it was so noisy, on top of unit, nothing either side or above to obstruct fans. It sounds like a dripping tap/clock ticking constantly and worse when recording or watching a recording. You can hear it above the programmes being watched and even from other rooms.  It was replaced and the problem persists. I have put up with it as I didn't want to complain again but it has got to the point I dont even enjoy watching anything due to the annoying noise. 

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I've escalated this to Sky for you, watch out for a blue chat bubble on here .

[Tom-W19]

Thanks for escalating. We've sent an invite to @CT78.

[Lisa-P1987]

We are still looking to help you @CT78 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[CT78]

Yes I would still like some help please.

corrina 

[Laing1]

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@CT78 wrote:

Yes I would still like some help please.

corrina 

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@CT78 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[CT78]

Thank you. 

[Tom-W19]

Hi @CT78 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[CT78]

Sorry this is still an issue, I've just not been available until today 

[Invisiblename]

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@CT78 wrote:

Sorry this is still an issue, I've just not been available until today 

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I've escalated this again for you

[Greenfingers001]

Thanks for escalating this. We’ve sent @CT78  an invite to chat.

[CT78]

I've been on the chat but no reply

[Lisa-P1987]

Thanks for chatting to us @CT78 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[CT78 · Accepted solution]

I did try to chat but had no response on the chat. This is still an issue I rush to resolve