No viewing card

[Naran5]

I have received no viewing card?

[Mark39]

Background, please. Why would you be expecting one?

[Naran5]

Because it says I need one for my sky sports & TNT sports channels. 

[caesarome]

Are you a paying Sky Tv customer ?

[Mark39]

Are you new to Sky TV? If you're an existing subscriber you'll already have a Viewing Card.

[Naran5]

So i was with sky back about a year ago, I've just rejoined with sky. So I haven't got a previous sky card to put in the box. 

The sky Q box has come with eveything bar the viewing card. 

[Mark39]

Usually the Viewing Card is either sent directly to you by Sky, or the installing engineer provides one. If you don't have one, you'll need to give Sky a call. 

[Laing1]

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@Naran5 wrote:

So i was with sky back about a year ago, I've just rejoined with sky. So I haven't got a previous sky card to put in the box. 

The sky Q box has come with eveything bar the viewing card. 

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@Naran5 if you have returned within 1 year and Sky have sent out a self install main box then they expected you to still have your old viewing card 

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Naran5.

[Tom-W19]

Hi @Naran5 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.