No viewing card received

[Andy402]

Hi my sky q was installed over a week ago and I still have not received my viewing card which can I contact?

[Daniel0210]

@Andy402 

If the viewing card hadn't arrived in the post the engineer would usually have spares in the van, so what happened during the installation? 

[Andy402]

When the engineer arrived he did try and set up another card but he couldn't and told me I would receive on in the post this was over a week ago now and still no card received 

[Daniel0210]

@Andy402 

Strange the engineer just left it like that. Contact Sky and explain what's happened. They'll hopefully send another card or preferably another engineer with a card. Once the box is up and running contact Sky again and ask for a credit to be placed on your Sky account for the period of no service. 

[Chodley]

Call them using the number under more help on their site or app. Should still be there.

Not saying anything tends to encourage a human contact.