No statellite signal

[Diamondboy1983_]

I have no statellite signal been going on and off all day, I have turned both internet box which also keeps losing signal on and off several times but still no picture 

Lesley

[Daniel0210]

@Diamondboy1983_ 
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[KipRibley]

No Signal in Altrincham

[Daniel0210]

@KipRibley 

If no satellite signal the previously provided reply applies.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

[GD1]

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@Diamondboy1983_ wrote:

I have no statellite signal been going on and off all day, I have turned both internet box which also keeps losing signal on and off several times but still no picture 

Lesley

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Turning you broadband hub off and on will have zero effect as your live TV channels are delivered over Satellite on Sky Q via the outside dish, not broadband, so it's no suprise it's made no difference.