No sound on sky box

[NW007]

the sound on my sky box is not working we have tried resetting, unplugging with no luck. It's not the tv as sound is working when we play the PlayStation etc 

[oldfella]

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@NW007 wrote:

the sound on my sky box is not working we have tried resetting, unplugging with no luck. It's not the tv as sound is working when we play the PlayStation etc 

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Hi @NW007 

Try changing the HDMI audio output format in 

Home - Settings - Setup - Audio visual.

Try Normal as well as Dolby Digital .   See if any change brings back the Audio

[Tom-W19]

Hi NW007

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[NW007]

We tried that but it's still the same