No sky service due to hardware issue

[BrianB2]

Hi, I've had no satellite service due to a hardware problem for the last 10 days. An engineer has today been out and replaced the dish. Will I automatically be credited/refunded for the days I had no service?

[PandJ2020]

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@BrianB2 wrote:

Will I automatically be credited/refunded for the days I had no service?

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No.

You'll have to call and ask for a credit from the time of reporting to fix.

[BrianB2]

Thanks, what's the best number to call on to speak to a person? Everytime I have tried I just get an automated response

[PandJ2020]

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@BrianB2 wrote:

Thanks, what's the best number to call on to speak to a person? Everytime I have tried I just get an automated response

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I'm afraid you'll have to persevere in calling - there is no special number to call.  Waiting times could be up to an hour it seems atm.