@SarahYorke66 wrote:
I have no sky or message on screen
hi @SarahYorke66
Assume the TV set is on and switched to the correct HDMI input for the TV ?
If the Q box isn't sending any signal then the TV message would say no signal.
As it isn't this must mean the Q box is on with Green LED.
If this is the case then have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
