No sky TV service

[Tiara5]

The box has frozen. The remote won't even turn it off. How do I report it to sky? It's tested and showing problems

[MightyQuinn]

Hi @Tiara5   Assuming that you have tried switching it off at the mains and back on. Try the Check Sky Q box https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...