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Discussion topic: No signal

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This message was authored by Ja30 This message was authored by: Ja30

No signal

I need help, my SKY channel are coming up no signal for the past 7 days. I have rebooted my SKY box almost five times now. But I am still not getting any signal on my box. I rang SKY and was sent this text message to fix the issue myself. 

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This message was authored by Chodley This message was authored by: Chodley

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

No signal or no satellite signal?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Ja30 
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you’ll need to liaise with your landlord or building management company who deal directly with their approved engineers.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Ja30
Topic Author
This message was authored by Ja30 This message was authored by: Ja30

Re: No signal

Hi There, 

Thanks for replying, but it's saying no satellite signal. Sorry my mistake.

I have been rebooting my box all week. I have given up. I don't know what else to do.

 

BW,

Ja30

Ja30
Topic Author
This message was authored by Ja30 This message was authored by: Ja30

Re: No signal

The connections ok at back of the box and leading out.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Ja30 

See my previous post! 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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