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Discussion topic: No signal

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This message was authored by Ana17 This message was authored by: Ana17

No signal

Since a few days i have a no signal  message on W HD and Alibi HD, the W and Alibi and W+ and Alibi + have a signal,  rebooted my q box 3 times , what's the problem  ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Ana17 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Ana17 wrote:

Since a few days i have a no signal  message on W HD and Alibi HD, the W and Alibi and W+ and Alibi + have a signal,  rebooted my q box 3 times , what's the problem  ?


Looks like your Satellite dish may be slightly out of alignment @Ana17 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

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