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Discussion topic: 1 episode not playing

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This message was authored by SB24 This message was authored by: SB24

1 episode not playing

I have recorded Stargate Universe from Sky Max. All episodes of series 1 play except episode 6. A message comes up saying:  To watch you this channel, please upgrade your subscription.
l am paying the right subscription.
How do I resolve this?

Does anyone in the communinity know? I'm sure if I could contact Sky through their web site, someone could answer the question quickly.  Instead Sky just stick their heads in the sand and despite their hefty prices, treat their customers with disrespect. If l can't get this resolved, will cancel my package. 

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This message was authored by oldfella This message was authored by: oldfella

Re: 1 episode not playing

Posted by a Superuser, not a Sky employee. Find out more

@SB24 wrote:

I have recorded Stargate Universe from Sky Max. All episodes of series 1 play except episode 6. A message comes up saying:  To watch you this channel, please upgrade your subscription.
l am paying the right subscription.
How do I resolve this?

Does anyone in the communinity know? I'm sure if I could contact Sky through their web site, someone could answer the question quickly.  Instead Sky just stick their heads in the sand and despite their hefty prices, treat their customers with disrespect. If l can't get this resolved, will cancel my package. 


Hi @SB24 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 1 episode not playing

Posted by a Superuser, not a Sky employee. Find out more

When I search for that I get E1 to 5 and 10 to 20.

 

it seems E6 is not currently available.

I am just another Sky customer and my views are my own
This message was authored by oldfella This message was authored by: oldfella

Re: 1 episode not playing

Posted by a Superuser, not a Sky employee. Find out more

@PandJ2020 wrote:

When I search for that I get E1 to 5 and 10 to 20.

 

it seems E6 is not currently available.


Hi @PandJ2020 

OP says it is a recording

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 1 episode not playing

Posted by a Superuser, not a Sky employee. Find out more

@oldfella wrote:

@PandJ2020 wrote:

When I search for that I get E1 to 5 and 10 to 20.

 

it seems E6 is not currently available.


Hi @PandJ2020 

OP says it is a recording


I think certain recordings can expire?

I am just another Sky customer and my views are my own
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