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Discussion topic: No signal

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This message was authored by: Alison1973

No signal

Hi are sky is not working on the tv no error code just snow. I unconnected all cables and re plugged .tried new hdmi lead. Broadband is working. Reset router and skyQ box .still snow on screen 

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This message was authored by: GD1

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Alison1973  As you have mentioned Sky Q your post has been moved from the Glass/Stream forum as that is for a different TV system.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Chodley

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

You usually only get snow on terrestrial analog inputs. You need to cycle through the inputs on the Tv until you get to the right HDMI input.

 

The exception is sometimes a HDCP encryption negotiation failure (which is an HDMI security thing) can produce multicoloured snow but usually it just gives an error. If it's that, shutting everything down and restarting it, TV first, might fix it.

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