No signal for a number of weeks on sky movies

[TerrieC]

My sky movies has been showing the same message for a number of weeks

this channel is currently affected by a problem with you satellite signal. I have followed the instructions via my remote on a number of occasions but this is still not rectified 

[Daniel0210]

@TerrieC 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[TerrieC]

As I live in communal area I am limited to access, however what I do have access to is ok in regards to wire connections 

[Daniel0210]

@TerrieC 

Then as stated, if you are using a communal dish, your landlord or management company are responsible for potentially arranging for an appropriately trained engineer. 

[TerrieC]

Even if no other residents are having the same issue?