No satelllite signal

[Margaret141]

TV showing  No Satellite signal, started buffering during storm on Friday, no signal since then despite calm weather since then and following all online instructions to no avail. I think dish requires checked onsite. Thanks 

[Daniel0210]

@Margaret141 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - Due to the recent storms there’s likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.

[Chadfield73]

I also have this issue. Was it resolved in anyway?

[Daniel0210]

@Chadfield73 

Post 2 applies to you too. Once out of alignment you'll need an engineer to fix it.