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Discussion topic: No satellite

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This message was authored by: Rou1

No satellite

Hi 

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This message was authored by: Daniel0210

Re: No satellite

Posted by a Superuser, not a Sky employee. Find out more

@Rou1 

A one word post doesn't help us to help you but based on the thread title firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


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This message was authored by: MightyQuinn

Re: No satellite

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rou1   Just checking that you know that this is a public community forum, it is not a live chat.

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