No satellite signal

[Rudi11]

On numerous occasions my sky box will randomly show on tv "no satellite signal" whilst in the process of watching something. This is becoming an ongoing problem can anyone help. Sky have not been great helping. Makes you wonder the amount of money spent a month to watch tv and not really getting your moneys worth. 

[Chodley]

Dish needs re-aligning

or there's a tree in the way

is this your dish or communal?

[Daniel0210]

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@Rudi11 wrote:

Sky have not been great helping.

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@Rudi11 

Why, what have Sky said or done when you've reported this?

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.