Sky Q faulty hard disk message

[Mack45]

Sky's AI (supposed) Help Chat is not helpful.  My relatively new Sky Q box repeatedly fails, with a variety of error messages displaying. The most frequent message appearing suggests that the hard disc is faulty. Sometimes, however, (maybe two days per week) everything seems to operate normally, although I usually need to re-boot the Sky box several times before I can access the Recordings option. It seems that I require an engineer to visit, and/or a new Sky Q box.. How do I organise one, or the other, or both. How long must I wait to have the issue resolved?

Moderator notes: Edited title

[PandJ2020]

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@Mack45 wrote:

Sky's AI (supposed) Help Chat is not helpful.  My relatively new Sky Q box repeatedly fails, with a variety of error messages displaying. The most frequent message appearing suggests that the hard disc is faulty. Sometimes, however, (maybe two days per week) everything seems to operate normally, although I usually need to re-boot the Sky box several times before I can access the Recordings option. It seems that I require an engineer to visit, and/or a new Sky Q box.. How do I organise one, or the other, or both. How long must I wait to have the issue resolved?

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Start here: https://www.sky.com/help/articles/sky-q-hard-drive-errors

I believe it ends in being able to order a replacement box.  Remember to remove your viewing card when you swap.

In terms of timing, some have reported next day, others longer.  (Although it's a bank holiday weekend)

[Daniel0210]

@Mack45 

Also accept any new power cable DPD deliver with the replacement box in case it's a different connection to your current box. 

[MightyQuinn]

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@Mack45 wrote:

Sky's AI (supposed) Help Chat is not helpful.  My relatively new Sky Q box repeatedly fails, with a variety of error messages displaying. The most frequent message appearing suggests that the hard disc is faulty. Sometimes, however, (maybe two days per week) everything seems to operate normally, although I usually need to re-boot the Sky box several times before I can access the Recordings option. It seems that I require an engineer to visit, and/or a new Sky Q box.. How do I organise one, or the other, or both. How long must I wait to have the issue resolved?

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Hi @Mack45 

I don't know why you decided to post on a two year old thread that does not bear any relationship to your problem. However, please follow this help page and it should lead you to requesting a replacement box. Sky Q Hard Drive Errors.