20

This discussion topic has been answered Discussion topic: No satellite signal

Reply
Reply
This message was authored by: Alfiedog

No signal source ??

Tv won't switch on text says Source freezes all the time when it comes on eventually received a  booster to help. With signal it. Does Not

This message was authored by: Alfiedog

Re: No satellite signal

We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts

This message was authored by: BenJoBanjo

Re: No satellite signal


@Alfiedog wrote:

We are age 92 & 85 technefobe a we cannot be crawling around the way An engineer would surely we could get better help than texts


Have you given Sky a call and requested an engineer visit? 

This message was authored by: Mark39

Re: No signal source ??

Posted by a Superuser, not a Sky employee. Find out more

It doesn't sound as though this has anything to so with Sky Talk - Sky's landline phone service. Is this Sky Stream? Glass? Or Q?

This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Alfiedog 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Daniel0210

Re: No signal source ??

Posted by a Superuser, not a Sky employee. Find out more

@Alfiedog 

Advice has been provided on the other thread you've posted on regarding no satellite signal. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply
Answered - Go to Answer