Discussion topic: No satellite signal

This message was authored by: Denise9 · ‎14 Oct 2023

I have no satellite signal so cannot get any channels only BBC ITV and Channel 4. I am due to swap over to Sky glass next Saturday 21 October 2023.

This message was authored by: GD1 · ‎14 Oct 2023

@Denise9 Your post has been moved to the Sky Q forum as this issue has nothing to do with Sky Glass.

A No satellite signal is complaetely unrelated to you getting Glass as it's more likely this is a dish issue rather than a subscription issue. Have you tried rebooting your Sky Q box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎14 Oct 2023

@Denise9
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer (if you think it worth it for less than a week), to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
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Discussion topic: No satellite signal

No satellite signal

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