No satellite signal

[Tommyp71]

Got no satellite signal on the screen carnt get to talk to anyone to sort this out

[nigea99 · Accepted solution]

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@Tommyp71 wrote:
Got no satellite signal on the screen carnt get to talk to anyone to sort this out

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hi @Tommyp71 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[Daniel0210]

@Tommyp71 
Also check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily (in which case see if it returns to normal when it eases.)

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be GB News and CNN),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.