21 Sep 2024 05:13 PM
21 Sep 2024 05:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Daniel781 You posted this in the Sky stream forum however Sky stream does not use satellite to receive channels.
If the message is no satellite signal it's likely to be a local issue such as your box or dish.
21 Sep 2024 06:01 PM
Posted by a Superuser, not a Sky employee. Find out more@Daniel781
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.
Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
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