No satellite signal - software issue

[Godfrey]

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@MartinE84 wrote:

By any chance are you using a hybrid LNB on your dish?

If so, unplug the other boxes and leave only the Sky Q box plugged in and see if that resolves the issue. 

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Could you provide a technical explanation of exactly why this action would achieve a resolution of this problem.

As there are several versions of hybrid LNB, for example, the original Sky Hybrid, Smart EL010, EL027 / EL028 and numerous commercial compatible hybrid LNBs, does this advice apply to all the different versions.

[ThumbelinaPM]

We have the same issue with our TV where the broadband signal drops out and we have to re-enter the password. It may last a day or 10 minutes.

We had Virgin Media out today and they said it is a known problem with Sky Q boxes and when I checked mine having seen your post, it is a Q21 model.

We have booked a Sky Engineer to come out so fingers crossed we can get a resolution.

On a wider note, we have issues with Sky, Virgin Media and our mobuile provider, O2 and I am sick of them all! Absolutely shocking lack of Customer Service!