No satellite signal in my new Q box

[Scouse2]

I've been sent a new sky Q box as my old one kept freezing now having connected my new one the system is telling me I have no satellite signal and there is no engineer available until Monday 

[Daniel0210]

@Scouse2 

Getting an engineer out on the next working day is extremely lucky so hopefully you took that appointment. 

[nigea99]

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@Scouse2 wrote:

I've been sent a new sky Q box as my old one kept freezing now having connected my new one the system is telling me I have no satellite signal and there is no engineer available until Monday 

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hi @Scouse2 

Do you have your own dish or are fed by a Communal System ?

If you are fed by a communal system then the chances are that the LNB type is set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect