No satalite signal

[Snuffy]

my main box says no satalite signal my mini box isnt picking up anything.

My friend around the corner is having the same issue.

[Daniel0210]

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@Snuffy wrote:

my main box says no satalite signal

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@Snuffy 

Any message displaying “no satellite signal” relates to your Sky Q box. You and your friend are coincidentally seeing the same so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.