No return label for sky items

[biscuites]

I need to send sky items back to sky i have  the box but no return  label .I have sent sky a number  of  messages  asking  for a return  label  but not sent one  while i  still have the sky equipment  im being billed for it which  I  think is wrong as sky not doing  there  Job.So wot do i do  about return the sky equipment 

[Daniel0210]

@biscuites 
This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.