No recoedings on Sky Max Hub

[TechmanagerMal]

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings 

[nigea99 · Accepted solution]

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@TechmanagerMal wrote:

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings 

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hi @TechmanagerMal 

Was your hub previous a SKY Max  ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

[TechmanagerMal]

• Thanks @nigea99 but it turned out a reboot of the minis was sufficient, for the complete answer but the points are yours.

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@nigea99 wrote:

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@TechmanagerMal wrote:

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings 

---

hi @TechmanagerMal 

Was your hub previous a SKY Max  ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

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•  

[nigea99]

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@TechmanagerMal wrote:

• Thanks @nigea99 but it turned out a reboot of the minis was sufficient, for the complete answer but the points are yours.

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@nigea99 wrote:

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@TechmanagerMal wrote:

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings 

---

hi @TechmanagerMal 

Was your hub previous a SKY Max  ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

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•  

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Glad you are now all working again