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Discussion topic: No power on main box

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This message was authored by: Jo005

No power on main box

I have no power on the main box. It won't switch on. 

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This message was authored by: Chodley

Re: No power on main box

Posted by a Superuser, not a Sky employee. Find out more

Red / amber light not showing?

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This message was authored by: Jo005

Re: No power on main box

I have no power on the main box. It won't switch on. I need an engineer as I am not happy to do myself

This message was authored by: Chodley

Re: No power on main box

Posted by a Superuser, not a Sky employee. Find out more

Well there's nothing you can do, it's broken and will need replacing. Quickest option is a box swap delivered. There are normally only 4 cables to connect (2 satellite feed, 1 power, 1 HDMI) and you have to make sure you keep your viewing card. Note: there are two types of power cords for different variants of these Q boxes. One with an external power brick and one without. Make sure the replacement box matches or if not, that you also swap the power cable.

 

a wait for an engineer will take a lot longer I suspect

 

anyway, start here https://www.sky.com/help/articles/sky-box-problems

 

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