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Discussion topic: No planner

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This message was authored by: Albert501

No planner

I can't use my planner or watch certain programmes that I subscribe too

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This message was authored by: stereohaven

Re: No planner

Posted by a Superuser, not a Sky employee. Find out more

@Albert501 wrote:

I can't use my planner or watch certain programmes that I subscribe too


Best place to start is with a simple power cycle, it clears many ills.

 

Unplug your Q box at the mains and keep leave it unplugged for at least 5 minutes, then try again.

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This message was authored by: Daniel0210

Re: No planner

Posted by a Superuser, not a Sky employee. Find out more

@Albert501 

What's happening when you try? 

Any error message on screen?

 

Have you tried rebooting the box? 


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This message was authored by: MightyQuinn

Re: No planner

Posted by a Superuser, not a Sky employee. Find out more

Hi @Albert501   I'm afraid that "planner" is not a Sky Q term. Do you mean TV Guide or Recordings?

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