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Discussion topic: No picture

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This message was authored by: Ken_preston

Message posted on ‎25 Dec 2025 10:37 PM

No picture

Hi

wr have no picture on our screen. The screen is black. It's been like that since 7pm. We have checked the router and rebooted the router but nothing works

can you help. It's Christmas Day too. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Dec 2025 12:14 AM - last edited: ‎26 Dec 2025 12:26 AM

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

@Ken_preston Your duplicate thread has been removed as you already raised the same question here.

 

Sky Q, where you have posted receives it's live channels via your dish so rebooting the router is a fruitless endeavour

 

Is there an on-screen message? Have you tried unplugging your Sky Q box rather than your router? 

 

Have you selected the correct HDMI input on the TV using the TV remote?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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