Discussion topic: No picture.

This message was authored by: CaffyL · ‎30 May 2023

Have rebooted router, changed HDMI lead, switched everything on and off several times but sky box notconnecting with tv. tv is ok as we can get netflix, amazon fire etc.

This message was authored by: GD1 · ‎30 May 2023

@CaffyL What does the TV display when you select the HDMI input for the Sky Q box? Have you tried cycling through the TV inputs?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: nigea99 · ‎30 May 2023

hi @CaffyL

With the SKY Q box on, try pressing the following keys in sequence

Home 1 0 8 0 Home

This message was authored by: CaffyL · ‎30 May 2023

Cycled through the sources many times but no picture. Just a blank screen

This message was authored by: CaffyL · ‎30 May 2023

@nigea999 thanks for the idea. just tried this several times but just a blank screen

This message was authored by: GD1 · ‎30 May 2023

@CaffyL Are you able to try another HDMI cable or change the cables input to another HDMI socket?

Is the cable securely seated in the back of the box & also the TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: CaffyL · ‎30 May 2023

@GD1 - thanks but have changed HDMI lead and tried all three sockets

This message was authored by: CaffyL · ‎30 May 2023

Have removed HDMI cable both ends and reseate several times. Also removed and swapped and re-swapped the two external input cables

Discussion topic: No picture.

No picture.

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