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Discussion topic: No picture.

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This message was authored by: CaffyL

Message posted on ‎30 May 2023 06:20 PM

No picture.

Have rebooted router, changed HDMI lead, switched everything on and off several times but sky box notconnecting with tv. tv is ok as we can get netflix, amazon fire etc.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎30 May 2023 06:21 PM - last edited: ‎30 May 2023 06:23 PM

Re: No picture.

Posted by a Superuser, not a Sky employee. Find out more

@CaffyL  What does the TV display when you select the HDMI input for the Sky Q box?  Have you tried cycling through the TV inputs?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎30 May 2023 06:22 PM

Re: No picture.

Posted by a Superuser, not a Sky employee. Find out more

hi @CaffyL 

 

With the SKY Q box on, try pressing the following keys in sequence

Home 1 0 8 0 Home

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This message was authored by: CaffyL

Message posted on ‎30 May 2023 06:32 PM

Re: No picture.

Cycled through the sources many times but no picture. Just a blank screen

 

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This message was authored by: CaffyL

Message posted on ‎30 May 2023 06:34 PM

Re: No picture.

@nigea999 thanks for the idea. just tried this several times but just a blank screen

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This message was authored by: GD1

Message posted on ‎30 May 2023 06:41 PM

Re: No picture.

Posted by a Superuser, not a Sky employee. Find out more

@CaffyL  Are you able to try another HDMI cable or change the cables input to another HDMI socket?

 

Is the cable securely seated in the back of the box & also the TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: CaffyL

Message posted on ‎30 May 2023 06:45 PM

Re: No picture.

@GD1 - thanks but have changed HDMI lead and tried all three sockets

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Message posted on ‎30 May 2023 06:47 PM

Re: No picture.

Have removed HDMI cable both ends and reseate several times. Also removed and swapped and re-swapped the two external input cables

 

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