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Discussion topic: No power lead for sky q 2tb

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This message was authored by MMed This message was authored by: MMed

No power lead for sky q 2tb

No leads in the box or remote control 

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This message was authored by GD1 This message was authored by: GD1

Re: No power lead for sky q 2tb

Posted by a Superuser, not a Sky employee. Find out more

@MMed  You'll need to provide some more info than you have.

 

Is this a new install?  Is this a replacement box?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


MMed
Topic Author
This message was authored by MMed This message was authored by: MMed

Re: No power lead for sky q 2tb

It was a replacement box. 

This message was authored by GD1 This message was authored by: GD1

Re: No power lead for sky q 2tb

Posted by a Superuser, not a Sky employee. Find out more

@MMed  Do you not have the cables & remote from the old box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


MMed
Topic Author
This message was authored by MMed This message was authored by: MMed

Re: No power lead for sky q 2tb

I got a hdmi but the power port is different. 

This message was authored by GD1 This message was authored by: GD1

Re: No power lead for sky q 2tb

Posted by a Superuser, not a Sky employee. Find out more

@MMed  I would give Sky a call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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