No network connection

[Salanya]

 

[Salanya]

 

[Salanya]

 

I did all of this and still not connect 

[oldfella · Accepted solution]

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@Salanya wrote:

 

I did all of this and still not connect 

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Hi @Salanya 

Did you carry out a network reset as follows:-

Note that you can only use WPS if you are on Sky Broadband with Sky Q router.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Salanya]

@oldfella thank you I will try that 👍🏼

[Woodsy]

I have done reset using wps. Still no connection 

[Patel30]

I did all resets and still don't work 

[Kim63]

I have switched everything off three times and reset router still no network connection or skygo or skyq mini box

[Salanya]

We had to hold down the reset button on sky box for 30 seconds and then waited to reset and it worked 

[mary+duthie]

I have tried everything 

[mary+duthie]

Did all that still not working 

[Chodley]

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@mary+duthie wrote:

Did all that still not working 

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I've escalated this. Watch out for a blue chat bubble.

[mary+duthie]

@Chodley   I still can't get connected to my network and I can't watch my sky in the other room I have tried all the advice the is on the system nothing Works 

[Greenfingers001]

Thanks for escalating this. We’ve sent @mary+duthie an invite to chat.

[Chodley]

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@mary+duthie wrote:

@Chodley   I still can't get connected to my network and I can't watch my sky in the other room I have tried all the advice the is on the system nothing Works 

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That's why I escalated it