No network connection, Router lights are red, it was working earlier on at 5am

[Jackwar212]

Noticed on my phone wifi had gone off that was at 9:30am red lights on router,tv said on settings no network connection, i have tried rebooting nothing pressed symbol on side of router nothing, I can watch movies its just my apps i cannot use ie Netflix,Paramount,Prime,You Tube etc.

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141