No netflix

[Bernadette66]

Every time we go to watch Netflix it tells me "you need to make a repayment to watch" I have called sky several times and told it's sorted but everyday we go to Netflix the same message comes back 

[oldfella]

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@Bernadette66 wrote:

Every time we go to watch Netflix it tells me "you need to make a repayment to watch" I have called sky several times and told it's sorted but everyday we go to Netflix the same message comes back 

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Hi @Bernadette66 

Is your Netflix through Sky or Netflix direct?

[Bernadette66]

It's through sky direct