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Discussion topic: No multi room connection

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This message was authored by: Svenart

Message posted on ‎27 Jun 2023 05:44 PM

No multi room connection

No internet connection on minor box

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Superuser
This message was authored by: Laing1

Message posted on ‎27 Jun 2023 06:01 PM

Re: No multi room connection

Posted by a Superuser, not a Sky employee. Find out more
@Svenart wrote:

No internet connection on minor box

@Svenart Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: oldfella

Message posted on ‎27 Jun 2023 06:36 PM

Re: No multi room connection

Posted by a Superuser, not a Sky employee. Find out more
@Svenart wrote:

No internet connection on minor box

Hi @Svenart 

If a reboot doesn't help try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

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