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Discussion topic: No mini box delivered

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This message was authored by Jamieelland This message was authored by: Jamieelland

No mini box delivered

I ordered a sky Q mini box on Friday 21st June I was told I would get it next day and it hasn't come? He also said he booked an engineer for next month which I told him several times I didn't want I just want the mini box (which I paid for up front) 

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This message was authored by GD1 This message was authored by: GD1

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland  Your post has been moved from the SKy+ forum as you've posted you have SKy Q.  What does your order tracking show?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Jamieelland
Topic Author
This message was authored by Jamieelland This message was authored by: Jamieelland

Re: No mini box delivered

Don't have a tracking number 

This message was authored by GD1 This message was authored by: GD1

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland  You should still be able to track any order through your account https://www.sky.com/ordertracking

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland wrote:

I just want the mini box (which I paid for up front) 


@Jamieelland 

Just to point out you paid a connection/admin fee. Mini boxes are the same as Sky Q boxes and are only loaned to you for the duration of your Q subscription or Multiscreen subscription. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Jamieelland
Topic Author
This message was authored by Jamieelland This message was authored by: Jamieelland

Re: No mini box delivered

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

 

Have you checked the tracking on the link provided above by @GD1 ?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland wrote:

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in 


You're not talking to Sky but to fellow customers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Jamieelland
Topic Author
This message was authored by Jamieelland This message was authored by: Jamieelland

Re: No mini box delivered

Yes doesn't really tell me anything I was told I'd get the box next day but nothing 

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: No mini box delivered

Posted by a Superuser, not a Sky employee. Find out more

@Jamieelland wrote:

Yes doesn't really tell me anything I was told I'd get the box next day but nothing 


Hi @Jamieelland   It sounds like you need to contact Sky, nobody can help you here.

This message was authored by PJM19581 This message was authored by: PJM19581

Re: No mini box delivered

I ordered an additional SKYQ minibox on 9 June 2024 and it hasn't arrived. But the payment is on my next invoice. When I try the track my order link it just tells me that the engineer is calling to install it on 5 July. Am I correct in thinking that the minibox should have been sent direct to me and not to the engineer?

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