No mini box delivered

[Jamieelland]

I ordered a sky Q mini box on Friday 21st June I was told I would get it next day and it hasn't come? He also said he booked an engineer for next month which I told him several times I didn't want I just want the mini box (which I paid for up front) 

[GD1]

@Jamieelland  Your post has been moved from the SKy+ forum as you've posted you have SKy Q.  What does your order tracking show?  

[Jamieelland]

Don't have a tracking number 

[GD1]

@Jamieelland  You should still be able to track any order through your account https://www.sky.com/ordertracking

[Daniel0210]

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@Jamieelland wrote:

I just want the mini box (which I paid for up front) 

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@Jamieelland 

Just to point out you paid a connection/admin fee. Mini boxes are the same as Sky Q boxes and are only loaned to you for the duration of your Q subscription or Multiscreen subscription. 

[Jamieelland]

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in 

[Daniel0210]

@Jamieelland 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Have you checked the tracking on the link provided above by @GD1 ?

[GD1]

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@Jamieelland wrote:

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in 

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You're not talking to Sky but to fellow customers.

[Jamieelland]

Yes doesn't really tell me anything I was told I'd get the box next day but nothing 

[MightyQuinn]

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@Jamieelland wrote:

Yes doesn't really tell me anything I was told I'd get the box next day but nothing 

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Hi @Jamieelland   It sounds like you need to contact Sky, nobody can help you here.

[PJM19581]

I ordered an additional SKYQ minibox on 9 June 2024 and it hasn't arrived. But the payment is on my next invoice. When I try the track my order link it just tells me that the engineer is calling to install it on 5 July. Am I correct in thinking that the minibox should have been sent direct to me and not to the engineer?