No live TV

[SNOOPY2202]

Hi all. Although I have satellite signal and broadband connection. I am not getting any live channels.or sound.  Just a blue screen. Even If I try and play something I have recorded, it plays (the bar shows it, is anyway) but still with a blue screen and no sound. 

Please help 

[oldfella]

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@SNOOPY2202 wrote:

Hi all. Although I have satellite signal and broadband connection. I am not getting any live channels.or sound.  Just a blue screen. Even If I try and play something I have recorded, it plays (the bar shows it, is anyway) but still with a blue screen and no sound. 

Please help 

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Hi @SNOOPY2202 

Assume you have tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[SNOOPY2202]

Hi thank you for your reply

 Yes I have tried a reboot and tied downloading the software update. 

But the screen returns the same. 

[oldfella]

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@SNOOPY2202 wrote:

Hi thank you for your reply

 Yes I have tried a reboot and tied downloading the software update. 

But the screen returns the same. 

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Hi @SNOOPY2202 

If you get the home menu

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[SNOOPY2202]

You seem to know your way round a sky box my friend.  Thank you for your help. I have to go out now but I will try that when I return.  I Will put a post on to let you know how I have got on. 

Cheers 

Snoopy