No internet connection

[Leslleyanne7]

We have Wi-Fi but no internet connection, we can't load apps our sky tv isn't connected to the internet it says 

[Invisiblename]

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@Leslleyanne7 wrote:

We have Wi-Fi but no internet connection, we can't load apps our sky tv isn't connected to the internet it says 

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Tiurn off your Sky Q at the wall socket, restart your router, when router back online, restart your Sky Q