No internet connection

[katienorris]

Hi 

I have an error message which says I do not have internet connection right now . I've followed the instructions and gone through the network setup and pressed the button on the router but still nothing is happening- we have only recently had the sky engineer come to fit Sky q

[oldfella]

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@katienorris wrote:

Hi 

I have an error message which says I do not have internet connection right now . I've followed the instructions and gone through the network setup and pressed the button on the router but still nothing is happening- we have only recently had the sky engineer come to fit Sky q

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Hi @katienorris 

Assume you are Sky Broadband?