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Discussion topic: No internet connection on Sky Q

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This message was authored by Ant21uk This message was authored by: Ant21uk

No internet connection on Sky Q

I have the same issue. 

1 EE smart hub plus

 

2. connected to wifi 

 

3. No other boosters or mesh 

 

4. software. Q270.000.08.00L (5u193c0)

      Hardware 32B12D

 

5. No noise. But my connection to the hub lasts a few minutes at most and then Says not connected and there is a problem. 

6. I do not have the fan whirring issue. I just have no internet connection. I have tried all the fixes in this thread. 

7. Just the there is a problem with your network screen. 

please fix this issue. Everything else in the house works but the main sky q box and my mini box do not stay connected even over wifi. 

 

Moderator note: Amended title to reflect query

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