No hard drive

[confused57]

I have Sky Q. Like a lot of people last night it crashed but have now got live TV only. However, the error message said 'no hard drive' and provided a QR code for instructions to fix it.  I don't know if I'm being completely thick but during the reset process you need to input '0.0.1' using the remote, but where on the remote is the dot?  I just can't find it! 

[Lisa-P1987 · Accepted solution]

Hi there. There is no dot on the remote control. You just press 0 0 1 on the remote and then the select button.  

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