No connection tv and mobile

[Harvey+jones]

Installed sky on 18th July 2023 and message on screen is no Internet connection  been like it since Thursday 20th July  I have checked all connections  and my mobile is not working properly  I need it sorted now can you check from your end for signals

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now after not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.