No apps, no sky mini boxes.

[Ray+cov]

We've tried all reboots, we spoke to a woman at sky, who said they have got us as having a skyhd box, not skyq, We've had skyq for years. All this started last Thursday after wanting to change our broadband, I think its quite obvious they have changed our subscription wrongly.Something this simple has to be passed onto the 2nd back up engineers. Just change our subscription back to what it was.

After being classed as a vip with 25 years loyalty I do not think the service is very good, although I do appreciate they have many faults to deal with.Perhaps they are prioritising sky glass and stream over q now.

[Tom-W19]

Hi @Ray+cov 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ray+cov]

@Tom-W19 thankyou tom

[Ray+cov]

I'm the husband of the sky main account holder. Following a call to sky last Thursday on the 1st February regarding changing our broadband provider, we lost all our apps and the mini boxes stopped working.

My wife has been dealing with this issue now for 1 week, sky have us down as having a sky plus box, we did years ago before we got skyq. I believe we simply need putting back on our original package, the broadband with sky finishes on the 19th Feb.

We are being told this has to be completed by the back office team, I realise they obviously have other complaints to deal with, however as we still have the complete package for everything else with sky and phones, and being classed as a vip after 25 years with sky, and the fact we are pensioners who rely on sky, the service we have received so far leaves a lot to be desired.Especially as this fault only occurs after the call to sky.

We are seriously thinking about leaving sky after this debacle.

[Daniel0210]

@Ray+cov 

Did you see the chat bubble that Sky were going to send to you yesterday? 

[Ray+cov]

@Daniel0210

Yes Daniel they replied on the bubble they said its been passed to the back room office. My wife had a precooked call today and they said the same.

[Daniel0210]

@Ray+cov 

Okay. I was just checking you'd engaged in the process. You'll just have to wait for the back office team to work on the issue. There's nothing further other customers can do for you at present.

[Ray+cov]

@Daniel 0210 All this started after my wife phoned to change broadband provider. She got through to the call centre in India they thought we had a skyplus box. We get the message you need to upgrade your subscription to watch this channel when I looked at upgrading it said you already have this subscription. I think India have put us on the skyplus subscription, but the call centre in the uk can't see what's happened a simple fix now on 7 days, through no fault of our own. I'm leaving it to the Mrs now, I've not got the patience great way to be treated after 25 years, we will still have everything else with sky including phones our average bill a month is £168.As my dad used to say if you don't laugh you cry.

All the best Daniel