No TNT Sports Channels

[Chrissiegeoff]

The TNT Sports channels stopped working a week ago and are still not working. The error message " This channel is currently affected by a problem with your satellite signal " shows. BT say there are no problems their end. Please help

[GD1]

@Chrissiegeoff  If you follow the steps here  you should be able to book an engineer.

[PandJ2020]

Possibly an alignment issue with your dish: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[Chrissiegeoff]

Thanks, I tried the link but because (I assume) all my other channels are working it just says all looks good. i couldnt see a way of booking an engineer. I missed all the MotoGP coverage last weekend and dont want the same next weekend when its not available as a back up on free to view channels.

[PandJ2020]

A slight misalignment can take out a few channels - don't assume it's correct if the majority work.

Given the current lead times it would be unlikely to be fixed by this weekend.  (You may wish to consider a local service for a quicker response but you would have to pay)

[Chrissiegeoff]

Is there anyway of booking an engineer? I tried ringing but they just texted a message with a link to this discussion (which as you can probably tell I am new to) 😆

[Chrissiegeoff]

Thank you all for trying to help I have a Sky engineer booked come and sort out for me 😀