No Sky connection

[Ghazala]

We have no connection to Sky 

[MightyQuinn]

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@Ghazala wrote:

We have no connection to Sky 

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Hi @Ghazala   What type of connection, any error messages etc.

[Ghazala]

You are not connected to sky Q right now 

[MightyQuinn]

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@Ghazala wrote:

You are not connected to sky Q right now 

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Hi @Ghazala   Sorry, that still doesn't make any sense. What is stopping you from reconnecting it?

[Dave374]

We don have access. Ringing customer service asks us if we want to talk to someone. It rings 5 times then call drops

[MightyQuinn]

Hi @Dave374   I am really sorry, but you will have to provide a few more clues, if we (fellow customers) are going to try and help you. I take it you have tried a power reboot (unplug from mains, wait 30 seconds and then plug it back in).